Types of Housekeeping service in Hotels

For the upkeep, cleanliness and maintenance of guest rooms regular housekeeping services are provided to guest rooms. These services are free of cost and given to each and every room of the hotel. The various services given to guest rooms are –

• Morning Service

• Evening Service / Turn Down Service

• Second Service

• Freshen Up service

• Valet Service

1. Morning service -This is one of the major housekeeping activity / service in which routine cleaning of occupied guest rooms and bathrooms is done. A fresh bed with

clean bed linen is made and replenishing of supplies is done. It is done in the morning time and a fresh and neat look is given back to the occupied rooms. It also includes sanitizing guest bathroom and replenishing bathroom supplies.

2.    Evening Service / Turn down Service -It is a service given in the evening time to guestrooms when guest beds are prepared to sleep. Following are the procedures to be done for evening service:

1.     Knock the door and enter the room by standard procedure.

2.     Draw heavy curtains

3.     Arrange guest belongings

4.     Prepare bed by making a 900 turn down angles with one corner of bed. This enables guest to slip inside the bed.

5.     Place breakfast knob card on guest pillow.

6.     Remove soiled glasses & replenish fresh one.

7.     Empty and clean ashtray.

8.     Replenish supplies in guest room and bathroom.

9.     Clean bathroom, sanitize WC and replenish bathroom linen

10.  Switch off the lights

11.  Lock the door and exit.

3.   Second Service - This is a non-paid service and given to guest on his/her special request. In this service the guest room cleaning is again done. Second service is normally asked between the routine morning service and evening service. It could be asked for many reasons. Sometimes the guest is not satisfied by his morning service or guest had some meeting or party in his/ her room. The following things are taken in consideration while doing second service:

1.     Removal of soiled glasses, cutlery & bottles.

2.     Replenishing guest supplies

3.     Change of linen if soiled

4.     Any spot marks on tables or floor.

5.     Refilling of water flask

6.     Refreshing room with air freshener.

4. Freshen up Service -This is also known as touch up service and is given in vacant rooms and VIP arrivals. Vacant room is a room which is vacant and clean, ready for sale but is not occupied by guest for past night. Thus, to make it OK for sale or for VIP arrivals touch ups are done in the room. The major activities in this service are:

1.     Thorough dusting of the room.

2.     Refreshing room with room freshener.

3.     A quick inspection for supplies and cleanliness.

5. Valet Service -A valet is a person who receives soiled linen from the guestroom and delivers back fresh linen to the guest room. Valet service is given to guestrooms with no extra charge and the activities performed by valet are:

1.     Valet counts and collects guest laundry.

2.     Takes Laundry specifications if any.

3.     Transfer soiled guest clothes to the laundry.

4.     Returns back fresh laundry to guestrooms.

5.     Takes guest initials for charging laundry cost on the guest folio.