Communication Skills I
Unit-1: FUNDAMENTALS OF COMMUNICATION
Need, Purpose, Nature, Models,
Barriers to communication & overcoming the barriers
Unit-2: LISTENING ON THE JOB
- Definition, Levels and types of listening,
Listening barriers,
Guidelines for effective listening & Listening computerization and note taking
Unit-3: EFFECTIVE SPEAKING-
Restaurant and hotel English,
Polite and effective enquiries and responses, Addressing a group,
Essential qualities of a good speaker,
Audience analysis & Defining the purpose of a speech, organizing the ideas and delivering the speech
Unit-4: NON-VERBAL COMMUNICATION- Definition, its importance and its inevitability,
Kinesics: Body movements, facial expressions, posture, eye contact etc.
A) Proxemics: The communication use of space
B) Paralanguage: Vocal behaviour and its impact on verbal communication.
COMMUNICATIVE USE OF ARTIFACTS
� furniture, plants, colours, architects etc.
Unit-5: SPEECH IMPROVEMENT-
Pronunciation, stress, accent,
importance of speech in hotels,
Common phonetic difficulties,
Connective drills exercises & Introduction to frequently used foreign sounds.
USING THE TELEPHONE
The nature of telephone activity in the hotel industry,
the need for developing telephone skills & developing telephone skills