These include all the items that are necessary to be in be a guest room for the comfort and convenience of the guest. They are placed in various areas of the guest bedroom and bathroom. They are non-chargeable. The quality of guest supplies remains the same throughout the organization. However, the quality may vary from one room to another depending upon the type of guest & type of room. There may be categorized as –
Guest Amenities
There are the items which are placed in guestroom for extra luxury and comfort at no extra cost. Amenities may vary from room to room.
Guest expendables
Those guest supplies that are expected to be used up or taken away by the guest on leaving the property.
Guest Essentials
Items that are essential to the guestroom but are not used up or expected to be taken away by guests.
Guest loan items
Supplies that are not normally found in the guestroom, but are available to the guest on request.
Categorize of guest supplies –
Guest amenities Guest expendables
Coffee maker Laundry bags and laundry forms
Chocolates Match boxes
Bathrobes Guest stationery
Flowers Magazines
Free beverages in minibar Sewing kit / Dutch wife
Free snacks Shoe mits
Business kit – pins, small stapler, Tent cards Paper clips
Guest essentials Guest Loan Items
Cloth hangers Ironing boards
Drinking glasses Irons
Plastic trays Hair dryers
Room service menu card Hot water bottles
Make my room card Guest house rules
* Linen- bed and bath linen
Accessories to any guestrooms are the items which bring charm and individuality to a room. These help to enhance to beauty of the room and also help to comply with the decorative theme of the room. These are termed as additional furnishings which are though not compulsory to a room but their presence definitely make a room viable. Accessories includes the small objects like pictures, lamps, vases, decorative items etc. they differ in size, height, colour, texture and cost. They should be selected to scale with the size of the room. Though, their main purpose is decoration some accessories are of useful purpose also. Lamps are the most common type in this category. The useful accessories must comply with the need and practicality of the purpose.
Guest Supplies Placement in Room
Behind the door:
· Fire exit map
· “DND” card (do not disturb)
· “Please clean my room” card
· “Collect my laundry” card
In the wardrobe:
· Iron board with iron
· Coat brush
· Hangers – three different types
1. Coat hangers
2. Satin padded hanger for ladies
3. Clip hangers
· Laundry bag
· Laundry list
· Shoe tray with Room slipper, Shoe shiner/mitt, Shoe horn and complimentary card)
· Safety locker (with a guideline card)
Minibar
Inside:
· Mineral water
· Aerated beverage and energy drink
· Alcoholic beverage – gin, vodka, whiskey, dark rum, white rum, bear cans etc.
On top of the Minibar:
A snack tray on top with 3 nuts, (cashew, almond, pistachio), 2 wafers (moong dal, khatta mitha), 2 mints, 3 chocolates, 1 cookie, ice bucket, 2 old fashioned, 1 brandy balloon, 1 liquor glass, 2 drinking glass, 2 mineral water bottle (500 ml
· Minibar menu (provides charges for alcoholic beverage and snacks)
Writing table:
· Guest folder-
1. Letter head (large, medium and small)
2. Envelope
3. Picture postcard
4. Fax form
5. Confidential form
6. Tariff card
7. Brochure
8. Pen
Business Kit- Pen, Pencil, Sharpener, cello tape, scissor, gems pin etc.
· 1 internet adaptor
· Tea and coffee set up
1. Cups and saucer set – 2
2. Sugar sachet (three variants – plain sugar, sugar free sugar & brown sugar)
3. Coffee sachet
4. Milk (condensed milk 10ml container)
5. Tea – (m a n y variants – Green tea, Lemon, Ginger, Darjeeling tea, English Breakfast Tea, Earl Grey Tea, etc.)
6. Sugar free sachets
Luggage rack:
Remains free of any item. (As guest is expected to put his baggage on luggage rack)
ON THE COFFEE TABLE: -
- Hotel Magazines (may be provided in magazine rack)
- Fruit Basket with quarter plate and fruit knife
- Ashtray and match box
- Newspaper (4-5 types – 02 national and 2-3 international newspaper)
- Room service menu card
ON THE BEDSIDE TABLE: -
- Mineral water bottle 500ml – 2no.
- Glass tumblers with coaster- 2no.
- Scribbling pad with pencil – I each
- In-house telephone directory
- “do not change my linen” card
- Telephone/ Internet tariff card
- Breakfast door knob order card
- Pillow menu (7-8 types are offered)
- City telephone directory
- Yellow pages book (it’s a telephone directory with commercial no.)
INSIDE THE BEDSIDE TABLE DRAWER: -
A SLUMBER KIT:
· “anti-stress” spray
· “sound sleep” spray
· eye mask
· ear plug
-Breakfast door knob card
- Holy book ON THE BED:
· mattress pad
· mattress
· mattress protector
· first sheet
· second sheet
· blanket
· blanket cover/crinkle sheet
· bed cover
· pillows and cushions- 4-5no.
IN THE BATHROOM: -
VANITORY COUNTER: -
- Moisturizer- 30 ml bottle -2no
- Talcum Powder- 2 no.
- Hair oil – 1no.
- Shaving Kit- 1no
- Dental Kit-1 no.
- For your care Kit-(Band Aid, Ear buds, Nail filer)- 1no.
- Comb- 1no.
- Soap-30 gms – 1no.
- Tooth glass/Gurgle glass- 2no.
- Cotton balls in jar
- Tissue paper in box
- Hair Dryer-1 fixed on the wall
- Face towel- 2no.
- Hand towel- 2 nos.
NEXT TO WC: -
- Toilet roll in a toilet roll holder
- Sanibin- (a bin with lid) – two sanitary disposable bags a placed near sanibin
- Toilet soap
- Toilet strip/ WC band (“Disinfected for use” in printed on the strip)
NEXT TO BATH TUB: -
- Soap- 60 gms- 1no.
- Shampoo- 30 ml – 2no.
- Conditioner- 30 ml – 2no.
- Shower gel- 30 ml -2no.
- Loofah – 1no.
- Shower cap- 2no.
- Bath towel- 02 nos.
- Bubble bath 30ml – 2no.
INNOVATIVE SUPPLIES IN EVA FLOOR: -
• Wardrobe- Silk gowns, Iron and Iron Board
• Minibar- Gin and vodka (as preferred by ladies)
• Writing Table- Sewing Kit,
• Bedside table- Jewellery box
• Next to Bath tub and shower Cubicles-Toiletries (Bath Gel, lotion, shampoo, conditioner) Loofah, Pumice, honey soap.
• Vanity counter- Amenity tray consists of nail filer, detangling comb, nail polish remover, lip balm, astringent, body talc, face wash, tweezer, Safety pin, face tissues known as SINGLE LADY KIT.
• Next to WC- Disposal bag
HOTEL BEDS AND MATTRESSES
When a guest comes to the hotel after tiring journey or work or trip he or she expects a comfortable bed for rest. A bed is a piece of furniture or location primarily used as a place to rest, relax, nap or sleep. To make beds more comfortable, the top layer is frequently a mattress. Originally these were bags of straw for most hotels and filled with fluffy, feathers of birds. Eventually new filling materials such as cotton, silk cotton and artificial fillers became common. In modern times most mattresses use springs, solid foam, latex, water, or air. Water resilient fibers (natural and synthetic), latex, synthetic foams and a combination of a huge range of different spring technologies are used in the manufacture of beds. For greater head support, most people use a pillow, placed at the top of a mattress. Also used is some form of covering blanket to provide warmth to the sleeper, often bed sheets, a quilt, or a duvet.
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